End-to-end autonomous
Places outbound calls or answers inbound. Handles the full conversation without any human on standby.
AI voice agents · Kolkata, West Bengal
Autonomous AI voice agents for Kolkata teams.
AI voice agents that place or answer calls end-to-end — no human agent required for the routine 80%. Speaks Hindi, English, and regional Indian languages. Warm-transfers to a human when the conversation needs one.
Why Kolkata teams pick dialque
Built for Kolkata, not adapted to it.
Eastern India's BFSI + IT hub — where Bangla-first support unlocks conversations English-only agents can't reach, and cost-per-talk-minute economics matter more than in metros.
Business districts we serve
- Salt Lake Sector V
- New Town
- Park Street
- BBD Bagh
- EM Bypass
Industries in Kolkata
- BFSI
- IT services
- Engineering
- Healthcare
- Government-adjacent
What Kolkata teams use dialque for
Regional banking KYC verification, appointment reminders in Bangla, engineering RFQ status inquiries — AI voice agents in Bangla unlock volumes that Bengali-first callers won't engage with in English.
What you get
Everything a Kolkata contact centre needs, in one platform.
Hindi + regional languages
Auto-detects the language from the caller's first utterance. Handles Hinglish + code-mixing natively.
Warm handoff to humans
When the caller frustrates or asks something out-of-scope, transfers with a real-time conversation summary.
Same TRAI compliance
DLT + NDNC + 9-21 window enforced at the dialer, just like your human-agent campaigns.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Kolkata bfsi operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Kolkata calls
dialque handles code-mixed conversations natively. For Kolkata calls this typically means English, Bengali and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Kolkata teams
We serve Kolkata teams remotely from our Gurugram HQ. Video demos same day. On-site visits available for enterprise deployments within a week.
FAQ
Kolkata-specific questions we get asked.
- Do you have an office in Kolkata?
- We don't have a dedicated Kolkata office (we're headquartered in Gurugram), but we serve Kolkata teams remotely with same-day video demos and week-out on-site availability for enterprise deployments.
- Can I get support in Bengali?
- Yes. dialque handles English, Bengali, Hindi on live calls, in AI voice agent conversations, and in call summaries. Human support (email, WhatsApp) is available in English and Hindi.
- How fast can we deploy for a Kolkata team?
- A well-defined AI voice agent use case (appointment reminders, payment reminders, feedback surveys) takes about a day to configure. Custom prompts requiring several iteration cycles: 3-5 days. Full pilot with a real Kolkata campaign: 2 weeks.
- Which carriers work best for outbound from Kolkata?
- dialque is carrier-agnostic. Most Kolkata teams use Vilpower, Tata Communications, or Airtel Business as their SIP trunk. If you already have a carrier contract, we integrate on top — no minute markup. If you're picking one for the first time, we help evaluate based on your target regions and volume.
- What about DLT and NDNC compliance in Kolkata?
- DLT and NDNC are national-level requirements — the same enforcement applies whether you're calling from Kolkata or anywhere else in India. dialque enforces both at the campaign level: NDNC scrub at list import, DLT template check before every dial. BFSI teams typically appreciate that this is automatic, not a documentation exercise.
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