Secure by default.
Security is built into dialque from the network up — so your calls, recordings, and customer data stay protected and compliant with Indian regulation.
Encryption everywhere
Data is encrypted in transit with TLS and at rest with strong, industry-standard ciphers. Call recordings and transcripts are stored in encrypted form.
Role-based access control
A 5-level hierarchy (Admin to Agent) with least-privilege by default. Sensitive actions like monitor, whisper, and barge are gated to authorised roles only.
India data residency
Hosted on infrastructure in India, with data-residency options in Mumbai and Bengaluru. Data leaves India only with the safeguards permitted under the DPDP Act.
Network security
Segmented networks, firewalls, and DDoS protection. Administrative access is restricted to secure channels with strong authentication.
Immutable audit logs
Every privileged action — permission changes, recording access, and data exports — is captured in an audit log for accountability and investigations.
Backups & resilience
Automated backups and disaster-recovery procedures help protect against data loss, with point-in-time recovery on our Postgres data layer.
Call recording controls
Recording is configurable per campaign, access is restricted to authorised users, and consent responsibilities are surfaced clearly to customers.
Vulnerability management
Regular patching, dependency monitoring, and a responsible-disclosure programme for security researchers keep the platform hardened over time.
Compliance
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- IT Act, 2000 & SPDI Rules, 2011
- TRAI TCCCPR 2018 — NDNC/DND scrubbing & DLT registration
- SOC 2 and ISO 27001 — on our compliance roadmap
Incident response
We monitor the platform continuously and maintain an incident-response process. In the event of a personal-data breach, we notify affected customers and the Data Protection Board of India as required under the DPDP Act.
Report a vulnerability
Found a security issue? We appreciate responsible disclosure. Email our team and we will acknowledge your report and work with you on a fix.
support@dialque.com