Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Hyderabad, Telangana
The cloud dialer built for Hyderabad contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Hyderabad teams pick dialque
Built for Hyderabad, not adapted to it.
South India's IT and GCC capital — roughly 600K IT professionals clustered along the HITEC City–Gachibowli–Nanakramguda corridor, dense captive-BPO and enterprise contact-centre floors serving both Telugu-Hindi-English consumer volumes and 24×7 offshored global desks under Telangana's IT-ITES night-shift exemption.
Business districts we serve
- HITEC City
- Gachibowli
- Financial District
- Madhapur
- Banjara Hills
- Nanakramguda
Industries in Hyderabad
- IT services
- BFSI / Fintech
- Insurance
- Pharma
- ITES / BPO
What Hyderabad teams use dialque for
HITEC City IT-services renewal desks, Financial District insurance FNOL and NBFC collections, Gachibowli fintech outbound, Genome Valley-adjacent pharma patient verification — Hyderabad's operations mix pan-India dialing with 24×7 GCC-timezone shifts, so dial-mode variety and Telugu-Hindi-English routing matter as much as raw throughput.
What you get
Everything a Hyderabad contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Hyderabad it services operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Hyderabad calls
dialque handles code-mixed conversations natively. For Hyderabad calls this typically means English, Telugu and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Hyderabad teams
dialque is a remote-first team serving Hyderabad contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in HITEC City or anywhere else in Telangana.
FAQ
Hyderabad-specific questions we get asked.
- Which SIP carrier PoPs actually terminate cleanly into the HITEC City–Gachibowli corridor?
- All four Tier-1 Indian carriers — Tata Communications, Airtel Business, Reliance Jio, and BSNL — run Hyderabad PoPs, with Airtel and Tata carrying the bulk of enterprise contact-centre traffic out of the HITEC City and Financial District facilities. Dialque is Asterisk-based and carrier-agnostic, so a Gachibowli or Nanakramguda tenant keeps whichever DID inventory and rate card they already hold; we handle SIP trunk config, DID mapping, and codec choice (G.711 where the office fibre is healthy, G.729 for older BPO WAN links along Madhapur). Most 24×7 GCC captives run active-active across Airtel plus one of Tata or Reliance to survive last-mile fibre cuts, which are the single biggest cause of daytime dial-rate drops in the corridor.
- How does the dialer handle Telugu as the primary language when the same agent may take a Hindi or English call two minutes later?
- Agent skilling in dialque is per-language rather than per-campaign, so a Banjara Hills insurance floor can flag Telugu, Hindi, and English on the same agent and route each inbound or preview-dial call to whoever is idle and skilled for that language. Post-call AI summaries handle Telugu, Telugu-English code-mix, and Hindi transcripts natively via the Sarvam and Whisper STT stack we ship — the summary lands in the CRM in whichever language the call was spoken, so QA leads in HITEC City do not have to force-translate to English before reviewing. Scripts, dispositions, and IVR prompts can be authored in Telugu script directly.
- Our CRO in Genome Valley calls patients for study follow-ups — what does dialque give us for consent recording and DPDP handling?
- Pharma and CRO teams calling out of the Genome Valley corridor need auditable consent capture at call start, PII-aware recording retention, and the ability to hard-delete a specific patient's recordings on request under DPDP Act 2023 subject-rights provisions. Dialque logs an explicit consent event before recording begins, stores audio in a bucket you control (S3 in AWS Mumbai ap-south-1 is the default for in-country residency), and exposes per-contact delete APIs so a compliance officer can honour an erasure request without scripting a full data-lake sweep. Predictive mode is usually the wrong fit here — preview dialing lets a study coordinator read the patient chart before the connect.
- What do we actually need to configure differently for the Telangana LSA and the Telangana Shops & Establishments Act calling hours?
- Telangana falls inside the Andhra Pradesh telecom LSA circle, so 040 landlines and Telangana-issued mobile numbers scrub against the same national NCPR/DND registry as the rest of India — there is no separate Telangana DLT platform to onboard onto beyond your existing principal-entity registration. The Telangana Shops & Establishments Act 1988 caps consumer-facing establishment hours, but the state's IT/ITES sector runs under a standing GO Ms No. 24 exemption that permits 24×7 operations subject to women's-shift and transport conditions — dialque's calling-window guardrail lets you set a stricter per-campaign window (say, 09:00–20:00 for a Banjara Hills consumer collections campaign) sitting on top of TRAI's national 09:00–21:00 rule, so you do not have to trust ops discipline alone.
- For a 40-seat NBFC collections floor in the Financial District, what does go-live actually look like week by week?
- Week one is trunk provisioning with your carrier (Tata or Airtel out of the Financial District is fastest), DLT header approval on your existing PE ID, and CRM webhook wiring against LeadSquared, Salesforce, or an in-house recovery stack. Week two is IVR build in the visual editor, agent SIP endpoint or browser WebRTC setup on their laptops (the HITEC City corridor's fibre supports WebRTC on port 8089 cleanly), and a supervisor training walkthrough over screen-share during IST business hours. Week three is a parallel-run against your incumbent on a small bucket before the full 40-seat cutover, so no live recovery volume drops during switchover.
- We currently run our Madhapur BPO on Servetel — is a migration to dialque worth the effort or should we stay put?
- Servetel migrations for Madhapur and Kondapur BPOs are common when the trigger is either recording-retention control, deeper CRM integration, or an RBI-audit ask that Servetel's hosted-only posture cannot answer. Because dialque is self-hostable on Asterisk, the same install can sit in your own VPC once you outgrow the hosted tenancy — a path most BFSI and pharma clients in the corridor eventually take. You keep your existing DIDs (the trunk contract is with the underlying carrier, not Servetel), rebuild dial-flows in dialque's visual IVR, and run the two systems in parallel for a week; typical cost recovery on the switch, based on the tiers at /pricing, is inside two quarters for a 40-seat floor.
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