Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Gurugram, Haryana
The cloud dialer built for Gurugram contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Gurugram teams pick dialque
Built for Gurugram, not adapted to it.
India's largest concentration of fintech and BPO teams — home to a significant share of the country's outbound contact-centre seats and where dialque itself is headquartered.
Business districts we serve
- DLF Cyber City
- Golf Course Road
- Udyog Vihar
- Sohna Road
- MG Road
Industries in Gurugram
- Fintech
- BPO
- Insurance
- IT services
- E-commerce
What Gurugram teams use dialque for
Fintech loan-collection teams, insurance renewal calls, e-commerce customer support — Gurugram's outbound-heavy operations lean predictive-dialer for scale, with strict TRAI abandon-rate discipline.
What you get
Everything a Gurugram contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Gurugram fintech operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Gurugram calls
dialque handles code-mixed conversations natively. For Gurugram calls this typically means English and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Gurugram teams
dialque is a remote-first team serving Gurugram contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in DLF Cyber City or anywhere else in Haryana.
FAQ
Gurugram-specific questions we get asked.
- Which Indian SIP carriers do you support for outbound calling from Gurugram?
- We work with Tier-1 Indian carriers — Tata Communications, Airtel, Reliance Jio, and BSNL — and most Gurugram teams route through Tata or Airtel PoPs in Delhi NCR, which sit close to the DLF Cyber City and Udyog Vihar network footprint. Because dialque is Asterisk-based, you bring your own carrier contract and we handle SIP trunk configuration, DID mapping, and codec selection (typically G.711 for HD voice or G.729 where BPO floors are bandwidth-constrained).
- Do AI call summaries and the visual IVR support Hindi as well as English?
- Yes. Both AI call summaries and visual IVR flows handle English and Hindi, including the code-switched Hinglish that's typical on Gurugram BPO and insurance floors. Agents can prompt customers in Hindi through the IVR, take the call in whichever language the customer picks, and the post-call summary preserves the language it was spoken in — no forced translation. Regional Indian languages beyond Hindi and English (Kannada, Bengali, Tamil, Marathi, Punjabi) are supported through the Sarvam and Whisper STT providers we ship — no separate provider contract needed on your side.
- How do fintech collections teams in Gurugram typically use dialque's predictive mode?
- Fintech collections teams around Udyog Vihar and Sohna Road use predictive dialling to keep large agent pools productive on bucket-1 and bucket-2 accounts, then switch to preview mode for higher-value or sensitive settlements where the agent needs a moment to read the account before the customer picks up. Predictive pacing respects TRAI abandon-rate limits automatically, so compliance leads at NBFCs don't have to babysit the ratio during peak calling windows.
- We're registered in Haryana — does DLT and NDNC compliance work differently for us?
- DLT registration and NDNC scrubbing are national frameworks administered by TRAI, so Gurugram-based operators follow the same registration flow as teams elsewhere in India — there is no separate Haryana-specific consent regime. dialque integrates NDNC scrubbing into outbound campaign uploads and enforces TRAI abandon-rate ceilings on predictive mode by default, so you can dial from a Haryana entity into any telecom circle without re-configuring compliance state by state.
- How fast can a Gurugram team get their first outbound campaign live?
- Most Gurugram teams are dialling within a few working days once carrier DIDs are provisioned and DLT headers are approved — the dialer itself is the fast part; carrier and DLT paperwork is what sets the pace. Onboarding is remote-first over video screen-share for supervisor training, IVR mapping, and agent handset setup. dialque's implementation team works IST hours, so a fintech team in DLF Cyber City or a BPO on Sohna Road gets same-day escalation windows instead of waiting on a US or EU response cycle.
- We're currently on Ozonetel — what does a migration to dialque look like for a mid-sized BPO?
- Ozonetel migrations are common for Gurugram BPOs because the campaign, DID, and agent-skill data structures map cleanly onto dialque's model. We export your existing campaigns, contact lists, and IVR trees, rebuild the flows in the visual IVR editor, and run a short parallel period so supervisors can compare answer rates and abandon rates before cutover. Because dialque is self-hostable on Asterisk, teams with strict data-residency needs can also keep media and CDRs inside their own VPC.
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