Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Gurugram, Haryana
The cloud dialer built for Gurugram contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Gurugram teams pick dialque
Built for Gurugram, not adapted to it.
India's largest concentration of fintech and BPO teams — home to a significant share of the country's outbound contact-centre seats and where dialque itself is headquartered.
Business districts we serve
- DLF Cyber City
- Golf Course Road
- Udyog Vihar
- Sohna Road
- MG Road
Industries in Gurugram
- Fintech
- BPO
- Insurance
- IT services
- E-commerce
What Gurugram teams use dialque for
Fintech loan-collection teams, insurance renewal calls, e-commerce customer support — Gurugram's outbound-heavy operations lean predictive-dialer for scale, with strict TRAI abandon-rate discipline.
What you get
Everything a Gurugram contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Gurugram fintech operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Gurugram calls
dialque handles code-mixed conversations natively. For Gurugram calls this typically means English and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Gurugram teams
dialque is headquartered right here in Gurugram — at 360 P, Sector 28, DLF Qutub Enclave, Gurugram 122002. Same-day on-site demos available for teams in the NCR.
FAQ
Gurugram-specific questions we get asked.
- Do you have an office in Gurugram?
- Yes — dialque is headquartered in Gurugram, at 360 P, Sector 28, DLF Qutub Enclave. Meetings and demos can happen in person same day.
- Can I get support in Hindi?
- Yes. dialque handles English, Hindi on live calls, in AI voice agent conversations, and in call summaries. Human support (email, WhatsApp) is available in English and Hindi.
- How fast can we deploy for a Gurugram team?
- Cloud-managed: 3-5 working days from signed contract to first live call. Self-hosted on your infra: 1-2 weeks depending on your DevOps readiness. Hybrid is somewhere in between.
- Which carriers work best for outbound from Gurugram?
- dialque is carrier-agnostic. Most Gurugram teams use Vilpower, Tata Communications, or Airtel Business as their SIP trunk. If you already have a carrier contract, we integrate on top — no minute markup. If you're picking one for the first time, we help evaluate based on your target regions and volume.
- What about DLT and NDNC compliance in Gurugram?
- DLT and NDNC are national-level requirements — the same enforcement applies whether you're calling from Gurugram or anywhere else in India. dialque enforces both at the campaign level: NDNC scrub at list import, DLT template check before every dial. Fintech teams typically appreciate that this is automatic, not a documentation exercise.
Try it free
Make your reps faster.
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