dialque is a contact-centre platform built on Asterisk — six dial modes, a visual IVR builder, AI call analysis, and India-ready WhatsApp/SMS BSPs. Deploy it self-hosted, cloud-managed, or hybrid. Pick the use case below that fits your team.
Same product, three shapes. Choose the one that matches your compliance posture, your team size, and how much infrastructure you want to own.
On your hardware. Your trunk.
Deploy dialque on your own VMs, colocation, or bare metal. Pay your SIP carrier directly — no per-minute markup. You own the database, the recordings, the network egress, all of it.
Best for · Regulated industries · large in-house IT · existing telephony
Choose Self-hostedLive in 15 minutes.
We run Asterisk, Postgres, Redis, the workers, and the carrier connectivity. You get a tenant, an admin login, and an Indian DID. Patches, scaling, and backups are on us.
Best for · Fast-moving teams · no infra to manage
Choose CloudVoice on prem. Brain in the cloud.
Keep the voice plane in your data centre (Asterisk + your SIP trunks) while the control plane and AI run in our cloud. Or any other split that fits your compliance profile — pick per layer.
Best for · Multi-region · compliance-heavy · BYOC
Choose HybridSame UI · same RBAC · same APIs · zero migration to switch shape later
Six industry deep-dives — what runs on dialque and which features power each.
Predictive Erlang-C pacing keeps reps on the phone, not waiting for it.
Run high-volume B2C outreach with predictive dialing, Answering Machine Detection, and ConfBridge so multiple lines collapse to a single agent the moment a human answers. Layer in AI Voice for top-of-funnel qualification before a human ever picks up.
dialque features used
Inbound DIDs route to a visual IVR, an agent group, or a sticky agent.
Build call flows in the drag-and-drop IVR builder (SAY · GATHER · BRANCH · TRANSFER · RECORD · HANGUP). Returning callers stick to their last agent within a configurable window. Queue, hold music, "Connecting Agent" and "No Agent Available" prompts are all configurable from the UI.
dialque features used
Compliance baked into every dial — not bolted on.
Global DNC enforced before every outbound call. Encrypted recordings with retention policy, immutable audit logs of every privileged action, and AI compliance flags (DNC promised, mis-selling, abusive language) on every call. RBAC reaches down to list mutations.
dialque features used
Appointment reminders, follow-ups, and care navigation — at scale.
Use Progressive mode for empathy-heavy outreach (one call per agent), or AI Voice for after-hours coverage. Per-list call-windows respect time zones; encrypted recordings and audit logs satisfy retention requirements; sentiment analysis flags distressed callers automatically.
dialque features used
Predictive dialing across counsellor teams during admissions windows.
Multi-list campaigns with per-list priority. Click-to-Call REST endpoint lets your admissions CRM trigger calls without leaving its UI. Counsellors get a per-user dashboard with calls today, AHT, and recent dispositions; managers get heatmaps and a leaderboard.
dialque features used
Cart-recovery via AI Voice, support over WhatsApp, status updates by SMS.
Trigger a Click-to-Call when a cart is abandoned, or have AI Voice (Claude + Whisper + Polly) make the recovery attempt itself. Connect WhatsApp via Meta Cloud, Twilio, MSG91, or Gupshup; send DLT-compliant SMS via MSG91 or Gupshup Enterprise.
dialque features used
dialque covers four roles in the same install — sales, support, operations, and IT — with role-based permissions and a single source of truth.
Maximise dialer time and qualify faster.
Inbound flows that respect the caller.
Real-time visibility from rep to roof.
No-code config; no SSH for daily ops.
A single deployment ships every capability below. Use what you need, gate the rest with role-based access.
| Capability | Sales | Support | Collections | Healthcare | Education | E-com |
|---|---|---|---|---|---|---|
| Predictive (Erlang-C + AMD) | · | · | · | |||
| Progressive · one-per-agent | · | · | ||||
| IVR visual builder | · | |||||
| AI Voice (Claude · Whisper) | · | · | · | |||
| Sticky agent · queue | · | · | ||||
| Global DNC enforcement | ||||||
| AI compliance scoring | · | · | ||||
| Encrypted recordings | ||||||
| India BSPs (WhatsApp/SMS) | · |
Hindi TTS by default (Aditi · Raveena · Kajal), native WhatsApp BSPs (Meta Cloud, Twilio, MSG91, Gupshup, Karix, ValueFirst, Infobip), DLT-compliant SMS via MSG91 / Gupshup / Kaleyra / Sinch, IST timezone handling end-to-end.
Both products, six India cities. Serving DLF Cyber City, BKC, Whitefield, Salt Lake Sector V, and the rest of India from our Gurugram HQ.
Don't see your city? We serve teams anywhere in India from our Gurugram HQ. Book a demo →
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