Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Kanpur, Uttar Pradesh
The cloud dialer built for Kanpur contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Kanpur teams pick dialque
Built for Kanpur, not adapted to it.
One of India's oldest industrial cities and the country's leather-export capital — Jajmau tanneries alone account for roughly a quarter of national leather output — layered with a Hindi-first manufacturing SME base and a small but sharp IIT-Kanpur alumni fintech and agri-tech ecosystem.
Business districts we serve
- Civil Lines
- Swaroop Nagar
- Panki Industrial Area
- Kalpi Road
- Jajmau
- Naveen Market
Industries in Kanpur
- Leather manufacturing
- Textiles
- BFSI
- Education
- Agri-tech
What Kanpur teams use dialque for
Leather-export account management out of Jajmau and Kalpi Road, agri-loan collections across the UP-Bihar-Jharkhand belt, textile-mill customer service around Panki, and edtech admissions calling into tier-2 and tier-3 UP catchments — Kanpur floors lean Hindi-first with predictive pacing tuned to rural-circle connect rates rather than metro pickup patterns.
What you get
Everything a Kanpur contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Kanpur leather manufacturing operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Kanpur calls
dialque handles code-mixed conversations natively. For Kanpur calls this typically means English and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Kanpur teams
dialque is a remote-first team serving Kanpur contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in Civil Lines or anywhere else in Uttar Pradesh.
FAQ
Kanpur-specific questions we get asked.
- What carrier options actually reach the Panki and Jajmau industrial belt cleanly, and how do we hedge against a mid-shift fibre cut?
- Kanpur's fibre density along Civil Lines and Swaroop Nagar has improved sharply over the last five years, but the older industrial pockets around Panki, Jajmau, and Kalpi Road still see occasional last-mile jitter on single-carrier setups. Tata Communications and Airtel Business both terminate reliably into Kanpur's 0512 range, and Reliance Jio and BSNL cover the industrial-estate perimeter where fibre leases are thin. Because dialque is Asterisk-based and carrier-agnostic, most Panki-side textile and leather teams run Airtel primary with BSNL wireline as failover — boringly reliable, and it covers the days a fibre cut takes the main trunk down mid-shift.
- Our leather-export back office runs Hindi-only supply chains — does the agent screen, IVR, and post-call summary hold up, or does English creep back in?
- The agent workspace, IVR prompts, dispositions, and disposition-code labels can all be authored in Devanagari, and the leather-export and textile back offices around Jajmau and Panki typically run entirely in Hindi with the English UI as a supervisor-only layer. AI call summaries handle Hindi transcripts natively via the Sarvam STT provider we ship, so an exporter's ops lead does not have to force-translate summaries back to English before pushing them to a Tally or Zoho CRM. WhatsApp and SMS templates stay in Devanagari through DLT registration, so the mill-side tele-caller sees the same script the customer will read.
- Our agri-NBFC dials deep into rural UP and Bihar where connect rates run 40% instead of 70% — does predictive mode still hold under TRAI's abandon-rate ceiling?
- Predictive pacing adapts to observed connect rates in real time, so a Kanpur agri-NBFC dialing into deep UP and Bihar villages where connect rates sit at 35-45% will see the algorithm widen the concurrency multiplier to compensate — always inside TRAI's 3% abandon-rate ceiling. For portfolios where the connect rate is low enough that predictive would over-dial and burn compliance headroom, progressive mode is often the safer default. Preview mode fits higher-ticket recovery cases where an agri-loan officer wants to read the borrower's crop-cycle notes before the connect lands.
- We're a UP-registered lender based in Kanpur (UP West LSA) — does DLT template registration cover pan-India dialing, or do we re-register per state?
- DLT registration is national: you register your principal entity once on any of the four Indian telco DLT platforms and it covers pan-India dialing, so a UP-registered lender in Civil Lines does not need separate PE IDs per LSA. NDNC scrubbing does run per number's LSA, however, and Uttar Pradesh is split into UP East and UP West circles with separate NCPR scrub files that dialque runs automatically on list upload. Templates only need to be re-registered when the content or the header changes — not when you cross state boundaries — so a single Hindi collections template covers all-India recovery calling from a Kanpur floor.
- How does the UP Shops and Commercial Establishments Act 1962 constrain what shifts we can actually run a Kalpi Road BPO on?
- The Uttar Pradesh Shops and Commercial Establishments Act 1962 caps daily working hours at 9 and weekly at 48 for commercial establishments, with a mandated weekly holiday and rest-break requirements. The Act does not directly regulate outbound-calling windows the way TRAI does — TRAI's national 09:00-21:00 cap is the binding constraint on when your Kalpi Road or Naveen Market floor can dial consumers. But the S&E Act does bind the agent shifts and breaks your HR team can schedule, so dialque's per-campaign calling-window guardrail lets you set hours that respect both national TRAI and the tighter operational envelope the Act permits for a UP-registered establishment.
- Our Civil Lines outbound desk is on MyOperator today — what does moving a 30-agent floor to dialque actually take?
- MyOperator migrations for Kanpur floors keep your existing 0512 DIDs on the underlying carrier trunk (Tata or Airtel typically), so you re-point the trunk rather than re-buying numbers, and Civil Lines desks rarely have to re-print business cards. Dispositions, contact lists, and IVR flows export from MyOperator via CSV and API, and we rebuild the IVR in dialque's visual editor during a one-week parallel-run. Agent training is minimal because MyOperator's manual, click-to-call, and IVR-transfer modes map cleanly onto dialque's six dial modes. For a 30-agent floor, the standard playbook is running half the pod on each system for the first week to compare connect rates before full cutover.
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