Autonomous
Places outbound calls or answers inbound. No human agent required for the routine 80% of conversations.
AI Voice Agents
Autonomous AI calling — no human agent required.
An AI voice agent that places and receives phone calls end-to-end. Handles the full conversation in Hindi, English, or regional Indian languages. Hands off to a human when the call needs one. Same compliance rails as your human-agent campaigns.
What it does
End-to-end conversations, not menu trees.
An AI voice agent has a real conversation. It listens, adapts to what the caller says, updates your CRM, and knows when to escalate to a human. Very different from a rigid IVR.
India-multilingual
English, Hindi, Tamil, Telugu, Marathi, Bengali — production-ready. Handles Hinglish and code-mixing natively.
Warm handoff
When the caller needs a human, the AI transfers with a real-time summary. The agent picks up with full context.
TRAI-compliant
DLT template enforcement, NDNC scrub, 9 AM–9 PM window — identical rails as your human campaigns.
Where AI voice agents work
Predictable calls with a defined outcome.
AI voice agents shine on repeatable, narrow-scope conversations. For high-value or emotionally complex calls, they should escalate — not attempt.
Fits the AI agent
- Appointment reminders + confirmations
- Payment / EMI reminders (soft-touch collections)
- Post-service feedback + CSAT surveys
- Lead qualification (BANT / demographic screening)
- Order-status inquiries — "where is my delivery"
- Simple Q&A that would otherwise clog the helpdesk
- Missed-call callback flows
- Voice OTP delivery (accessibility use case)
Keep a human on the phone
- High-value sales conversations (₹50k+ ACV)
- Complex debt recovery — requires negotiation
- Complaint resolution — empathy matters
- Regulated advisory (financial, medical, legal)
- Multi-turn commercial negotiation
- Anything where trust needs to be built call-by-call
For these, the AI should gather context and warm-transfer to a human — not attempt the full conversation itself.
The economics
Materially cheaper per conversation — for the right calls.
Two very different cost structures. The math flips in AI's favour once the conversation is scoped narrowly enough that the agent can handle it end-to-end.
Human agent
Anchored by salary
- Loaded agent CTC + statutory overheads
- Effective talk time capped by dial mode + list quality
- Post-call CRM work eats into billable minutes
- Cost scales linearly with headcount
Predictable, but every additional call needs an additional agent-hour.
AI voice agent
Anchored by usage
- Voice AI unit cost (ASR + LLM + TTS) charged per minute
- Carrier passthrough at direct trunk rates — no markup
- No agent salary, no idle-time cost
- Scales with call volume, not headcount
Materially cheaper per conversation for calls the AI can handle end-to-end.
The advantage only holds where the AI is capable of the conversation. For sales or complex support, "cost per successful outcome" flips because AI success rate is lower — the AI-first + human-escalation pattern is what makes the math work.
Want the numbers for your team size?
Book a 15-min call — we'll walk through your specific volume, list quality, and target use cases.
How it runs
AI-first, human on escalation.
In production, this pattern handles ~80% of calls fully by the AI while preserving the human touch where it matters. Team-level economics improve dramatically.
- 1
AI initiates the call (outbound campaign) or answers (inbound DID).
- 2
Handles the routine flow — identity verification, appointment confirmation, payment reminder, first-line Q&A — end-to-end.
- 3
Detects an escalation signal — caller frustration, out-of-scope question, complex objection, or an explicit "let me speak to a human".
- 4
Warm-transfers to an available human agent, passing a real-time summary of the conversation so far.
- 5
Human agent picks up with full context on their screen — no "let me look up your account" delay. Call quality stays high.
TRAI compliance
Same rails as your human campaigns.
- DLT enforcement
- Templates registered under your Principal Entity. Campaigns refuse to dial without an approved template.
- NDNC scrub
- Dial lists checked against NCPR at import. Blocked numbers logged with reason.
- 9 AM – 9 PM window
- Enforced at the dialer, not the AI. Scheduled callbacks that fall outside get rolled to the next day.
- Zero abandon rate
- AI is always available — no dropped calls. TRAI's 3% cap is structurally impossible to violate.
We open every AI call with a natural disclosure — "Hi, this is dialque's AI assistant" — because deceptive AI conversations backfire on CSAT and forward-looking regulation.
Getting started
Live in one day for a defined use case.
AI voice agent is a dial mode in dialque — the fifth alongside manual, power, progressive, predictive, and preview. Same admin panel, same reporting, same integrations.
- Well-defined use case
Appointment reminders, payment reminders, feedback surveys — 1 day from campaign creation to first live call.
- Custom prompt
Bespoke conversation flows with several iteration cycles — plan for 3–5 days including prompt tuning.
Frequently asked
Questions, answered.
Still curious? Email us — a real engineer will get back to you within a business day.
dialque is built for revenue teams, not BPOs. Setup takes minutes, the UI focuses on the rep, and the AI features (summaries, talk-ratio, sentiment) are first-class — not bolted on. We carry the SLA, the carriers, and the compliance work so you do not have to.
No. dialque ships with redundant Tier-1 Indian carriers covering all 22 LSAs. If you have existing SIP trunks (Tata, Airtel, Reliance, BSNL, or another DOT-licensed carrier), BYOC is supported on the Growth and Enterprise plans.
Our sync runs out-of-band and writes idempotently. Most customers see no measurable impact on their CRM. We rate-limit ourselves below your org limits by default, and you can throttle further per object. LeadSquared, Zoho CRM, and Kylas are supported via the same connector framework.
Built-in. dialque enforces NDNC + global DNC checks before every outbound dial, supports per-campaign recording-consent prompts, registers DLT templates (Header + Content) for SMS via MSG91 / Gupshup / Karix, and ships with an immutable audit log. India data residency available in Mumbai or Bengaluru regions. SOC 2 and ISO 27001 are on our compliance roadmap.
Yes. Reps stay inside your CRM (a Chrome extension and embedded panels are available), and managers see the same dashboards they already use. We recommend a 30-minute onboarding session, not a six-week roll-out.
Median round-trip is under 60 ms across our India PoPs (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad). Calls automatically route to the closest healthy carrier, with sub-second failover. We peer at NIXI exchanges for shortest-path delivery.
Try it free
Make your reps faster.
Spin up a free workspace, import a list, and place 50 calls today. No credit card, no sales call required.