Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Lucknow, Uttar Pradesh
The cloud dialer built for Lucknow contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Lucknow teams pick dialque
Built for Lucknow, not adapted to it.
The state capital of India's most populous state — Gomti Nagar's IT park anchors a growing BPO cluster with 200+ enterprises, and dense PSU-bank, government-adjacent, and NBFC-collections desks make Lucknow one of North India's strongest UP East calling markets.
Business districts we serve
- Gomti Nagar
- Vibhuti Khand
- Hazratganj
- Aliganj
- Amausi
- Chinhat
Industries in Lucknow
- BPO / KPO
- PSU banking / BFSI
- Government-adjacent
- Healthcare
- Education / Edtech
What Lucknow teams use dialque for
Gomti Nagar BPO floors running PSU-bank customer verification and NBFC recovery into UP East, Vibhuti Khand edtech admissions desks working Hindi-first cadences for IIM-L and coaching aggregators, Hazratganj insurance renewals — Lucknow operations lean on predictive pacing under TRAI's cap while juggling separate UP East and UP West DLT headers for anything that crosses into Agra, Kanpur, or NCR.
What you get
Everything a Lucknow contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Lucknow bpo / kpo operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Lucknow calls
dialque handles code-mixed conversations natively. For Lucknow calls this typically means English, Hindi and Urdu— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Lucknow teams
dialque is a remote-first team serving Lucknow contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in Gomti Nagar or anywhere else in Uttar Pradesh.
FAQ
Lucknow-specific questions we get asked.
- Do the Tier-1 SIP carriers actually have last-mile fibre we can depend on for a Gomti Nagar or Vibhuti Khand contact-centre floor?
- Airtel Business, Tata Communications, and Reliance Jio all terminate reliably into Gomti Nagar and Vibhuti Khand, and BSNL wireline still serves the older commercial pockets around Hazratganj and Aliganj — most Lucknow BPO floors run Airtel or Tata as primary with BSNL as fibre-cut standby. Because dialque is Asterisk-based and carrier-agnostic, whichever DID inventory you already hold on your PE ID stays with you; we handle SIP trunk config, DID mapping, and codec choice (G.711 for HD voice where the Vibhuti Khand IT-park fibre is healthy, G.729 on the older Chinhat WAN links). Multi-carrier active-active is the norm for tenants who lose more calling minutes to trench cuts than to any dialer issue.
- Lucknow customers speak Hindi with Awadhi and Urdu flavour — does the dialer force us into plain-vanilla Hindi scripts, or can agents work in what the customer actually speaks?
- Standard Hindi is what enterprise scripting uses on Lucknow calls, but the reality on the line is Awadhi-flavoured Hindi in Chinhat and outlying pincodes, and Urdu-inflected Hindi in the Chowk and Aminabad old-city belts — the Whisper and Sarvam STT stack we ship recognises both variants and produces clean Hindi-Devanagari transcripts either way. Agent scripts and IVR prompts can be authored in Devanagari, Latin, or Nastaliq (for Urdu templates), and the post-call AI summary keeps the language it heard rather than force-translating to English. That matters when a Hazratganj QA lead is reviewing an Urdu-speaking senior citizen's grievance verbatim rather than through a lossy English gloss.
- We run PSU-bank customer verification and NBFC recovery out of Gomti Nagar — which of the six dial modes actually fit that mix?
- PSU-bank customer-verification desks around Gomti Nagar Extension typically run progressive dialing on a scrubbed list: the agent goes idle, the next verification number dials, and there is zero abandon risk because pacing is one-per-agent. NBFC early-bucket recovery (0-60 DPD) leans predictive to keep tele-callers utilised, capped at TRAI's 3% abandon-rate ceiling by the pacer itself. Late-bucket recovery and higher-ticket settlements flip to preview mode so the agent reads the account note before the connect — common on the Aliganj and Vibhuti Khand recovery floors where a wrong opening line burns the case. All three modes coexist in the same tenant, per campaign.
- Uttar Pradesh is split into UP East and UP West LSAs for DLT and NDNC — what does that mean day-to-day for a Lucknow-registered outbound operation?
- Lucknow itself sits inside the UP East LSA circle, so 0522 landlines and Lucknow-issued mobile numbers scrub against the UP East DLT template registry and the NCPR feed for that circle. A Lucknow team calling out to Agra, Kanpur, Meerut, Ghaziabad, or Noida crosses into UP West territory, and TRAI requires the sender ID and template to be registered under both LSA headers before the traffic will land — dialque holds separate template registrations per LSA under your principal-entity ID and picks the right one automatically per destination number. Pan-India campaigns from Lucknow also need every other state's LSA registration, which we set up during onboarding rather than surfacing to your ops team as a per-campaign chore.
- For a 30-seat Vibhuti Khand BPO switching from a legacy PBX to dialque, what does the first two weeks realistically look like?
- Week one is trunk provisioning with your primary carrier (Airtel or Tata out of Vibhuti Khand is fastest — typically 3-5 working days), UP East DLT template approval on your PE ID, and CRM webhook wiring against LeadSquared, Zoho, or an in-house BPO stack. Week two is IVR build in the visual editor, agent SIP endpoints or browser WebRTC on their laptops (Vibhuti Khand IT-park fibre handles WSS on port 8089 cleanly), and a supervisor training walkthrough over screen-share during IST business hours. Some Gomti Nagar PSU-bank vendors self-host the Asterisk stack inside their own VPC for data-residency reasons — that path adds a week for VMs, firewall rules, and certificate provisioning by your infra team, all supported remotely.
- Our Hazratganj insurance BPO runs on Ameyo today — how disruptive is a switch to dialque, and do we lose our DIDs?
- Ameyo migrations for Lucknow BPOs are usually cleaner than expected because your DIDs sit with the underlying Tier-1 carrier contract (Tata, Airtel, or Reliance) — Ameyo just terminates on top, so re-pointing the trunk at dialque is a config change rather than a number-porting exercise. Ameyo's dial-mode taxonomy and disposition schema map cleanly onto dialque's six modes, and Ameyo-style CTI hooks (screen-pop, third-party CRM screen-transfer) work the same way. Standard playbook for a Hazratganj insurance floor is exporting contact lists and dispositions from Ameyo via CSV or JSON, rebuilding the IVR in dialque's visual editor during the parallel-run week, and cutting over campaign by campaign so live renewal traffic never drops.
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