Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Delhi, Delhi
The cloud dialer built for Delhi contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Delhi teams pick dialque
Built for Delhi, not adapted to it.
Consumer-facing operations at scale — retail, edtech admissions, and government-linked service calls all run on Delhi's contact-centre corridors, mixing English + Hindi + Punjabi audiences.
Business districts we serve
- Connaught Place
- Nehru Place
- Saket
- Aerocity
- Karol Bagh
- Okhla
Industries in Delhi
- Government-adjacent
- Retail
- Consumer
- Media
- Edtech
What Delhi teams use dialque for
Edtech admission counselling, retail lead follow-up, consumer-electronics warranty renewals — Delhi teams typically need dial-mode variety per campaign and disciplined 9-21 window enforcement.
What you get
Everything a Delhi contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Delhi government-adjacent operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Delhi calls
dialque handles code-mixed conversations natively. For Delhi calls this typically means English, Hindi and Punjabi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Delhi teams
dialque is a remote-first team serving Delhi contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in Connaught Place or anywhere else in Delhi.
FAQ
Delhi-specific questions we get asked.
- Can we keep our existing Airtel PRI and just re-point it at dialque?
- Yes — dialque is Asterisk-based and carrier-agnostic, so if your Nehru Place or Okhla office already terminates on an Airtel Business, Tata Communications, Reliance, or BSNL PRI, you keep the contract and just re-configure the trunk. Multi-carrier failover is common in Delhi NCR where teams pair Airtel or Tata as primary with a secondary carrier for redundancy on peak-hour outbound, and the dialer routes automatically to whichever trunk is healthy on each dial. No number porting required if you already own the DIDs.
- Do your AI call summaries and WhatsApp templates work when agents switch between Hindi, English and Punjabi in the same call?
- Yes. Delhi call floors routinely mix English, Hindi and Punjabi within a single conversation, and the post-call AI summary handles code-switched audio without agents having to tag the language up front. WhatsApp and SMS templates in the shared UI can be authored in Devanagari, Gurmukhi or Latin script, and TTS options across Sarvam, Polly and Smallest cover Indian-English, Hindi and Punjabi voices for IVR prompts and automated callbacks.
- How do Delhi edtech and retail teams typically use the six dial modes?
- Edtech admissions teams around Saket and Karol Bagh usually lean on predictive dialing for large outbound lead lists during counselling windows, with preview mode for higher-value follow-ups where an agent wants context first. Retail and consumer brands running order confirmations, delivery reschedules or renewals often start with progressive dialing and move to click-to-call inside their CRM for warm callbacks. The visual IVR handles inbound support triage in Hindi and English across both.
- How does dialque handle NDNC scrubbing and TRAI abandon-rate limits for consumer campaigns running out of Delhi?
- Every outbound list is scrubbed against the NDNC registry before dialing, and DLT headers and templates are enforced for SMS and voice consent so promotional traffic stays on the right side of TRAI. The predictive dialer's pacing is capped to keep abandoned-call rates within the TRAI ceiling, which matters especially for the high-volume Delhi consumer and retail campaigns out of Okhla and Karol Bagh that would otherwise breach the limit with aggressive pacing.
- How long does it take to get a 25-seat Connaught Place SDR pod dialing on dialque?
- For a 25-seat SDR pod on a cloud deployment with an existing SIP trunk from Tata, Airtel or Reliance, most Delhi teams are dialing within a few days — the bulk of that window is DLT template approval and pointing the carrier trunk, not the dialer itself. If you want to self-host the Asterisk stack inside your own Delhi or NCR data centre for data-residency or government-adjacent workflow reasons, expect a longer runway while VMs, WSS certificates on port 8089 and firewall rules are provisioned by your infra team.
- Our BPO in Okhla is on MyOperator — what's the switching cost to dialque?
- MyOperator migrations for Delhi BPOs are usually cleaner than expected because your DIDs stay with the underlying Tier-1 carrier (Tata, Airtel, Reliance) — you re-point the trunk rather than re-buying numbers. Migration runs in parallel: we rebuild your IVR in the visual flow editor, import agent lists and CRM connections, and cut over campaign by campaign so a Nehru Place or Okhla floor never goes dark. Call scripts, dispositions and WhatsApp templates from MyOperator get recreated in the new UI rather than lost in the switch.
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