End-to-end autonomous
Places outbound calls or answers inbound. Handles the full conversation without any human on standby.
AI voice agents · Gurugram, Haryana
Autonomous AI voice agents for Gurugram teams.
AI voice agents that place or answer calls end-to-end — no human agent required for the routine 80%. Speaks Hindi, English, and regional Indian languages. Warm-transfers to a human when the conversation needs one.
Why Gurugram teams pick dialque
Built for Gurugram, not adapted to it.
India's largest concentration of fintech and BPO teams — home to a significant share of the country's outbound contact-centre seats and where dialque itself is headquartered.
Business districts we serve
- DLF Cyber City
- Golf Course Road
- Udyog Vihar
- Sohna Road
- MG Road
Industries in Gurugram
- Fintech
- BPO
- Insurance
- IT services
- E-commerce
What Gurugram teams use dialque for
Insurance renewal reminders, EMI collection first-line, delivery-status inquiries — the routine 80% of calls that pull human agents away from higher-value conversations.
What you get
Everything a Gurugram contact centre needs, in one platform.
Hindi + regional languages
Auto-detects the language from the caller's first utterance. Handles Hinglish + code-mixing natively.
Warm handoff to humans
When the caller frustrates or asks something out-of-scope, transfers with a real-time conversation summary.
Same TRAI compliance
DLT + NDNC + 9-21 window enforced at the dialer, just like your human-agent campaigns.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Gurugram fintech operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Gurugram calls
dialque handles code-mixed conversations natively. For Gurugram calls this typically means English and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Gurugram teams
dialque is a remote-first team serving Gurugram contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in DLF Cyber City or anywhere else in Haryana.
FAQ
Gurugram-specific questions we get asked.
- Which SIP carriers work with dialque's AI voice agent for teams operating out of DLF Cyber City and Udyog Vihar?
- The AI voice agent is carrier-agnostic and connects over standard SIP, so Gurugram operators can keep using the trunks they already run — Tata, Airtel, Knowlarity, Plivo, Ozonetel, Exotel, or any TRAI-registered DLT-linked provider. Teams in DLF Cyber City and Udyog Vihar typically point their existing outbound trunk at our media gateway; no number porting or new carrier contract is needed. If a call routes to a human, it uses the same trunk, so CLI, DLT header, and pacing rules stay consistent between AI and agent legs.
- Can the AI agent actually hold a natural Hindi + English conversation the way BPO callers in Gurgaon code-switch?
- Yes — the AI voice agent is built for the Hinglish code-switching that's normal on Gurugram calls. It handles a customer opening in English on Golf Course Road, dropping into Hindi mid-sentence, and switching back, without restarting the intent. It also covers regional Indian languages when your callee base extends beyond NCR. If the caller escalates or the intent gets messy, it does a warm handoff to a human agent with full transcript context, so the person picking up doesn't have to ask the customer to repeat themselves.
- How are Gurugram fintech and insurance teams using the AI voice agent for collections and renewals?
- Fintech lenders headquartered around Sohna Road and Golf Course Road use the AI agent for early-bucket collections reminders, EMI confirmation calls, and PTP capture — the agent handles the standard script, logs the promise-to-pay, and only escalates disputes or hardship cases to a human collector. Insurance teams run it for policy renewal nudges and lapse reactivation, where the agent quotes the premium, captures intent, and books a callback with a licensed advisor for anything that needs a human. Both flows sit inside the same TRAI-compliant pacing envelope as your human dialer.
- How does the AI agent handle DLT scrubbing and DND rules for outbound calls placed from a Haryana-registered entity?
- Every outbound attempt — AI or human — goes through the same TRAI DLT header, consent, and DND scrubbing layer, so a Haryana-registered business calling out of Gurugram stays on the right side of TRAI's Commercial Communications regulations. The AI agent respects the same calling-window guardrails, opt-out capture, and pacing throttles as the human-agent dialer. Consent language and disclosure prompts are configurable per campaign, and every AI call is recorded and archived on the same retention policy your compliance team already signed off on for human calls.
- If a campaign breaks at 11pm during a Gurugram outbound push, who picks up the call?
- The dialque team runs on IST business hours with an on-call rota for production incidents, so late-night escalations during Gurugram fintech collections windows or BPO shift changes get handled in the same timezone rather than routed to an overseas support desk. Standard AI voice agent rollout is a few days: trunk connection, DLT template mapping, script and intent design, then a shadow run alongside your existing dialer before you cut traffic over.
- We're on Ozonetel / Exotel — how painful is the AI voice agent piece to migrate without breaking live campaigns?
- Migrations from Ozonetel, Exotel, MyOperator, Ameyo, or Servetel are common for Gurugram teams because most already run their trunk and CRM separately from the dialer layer. You keep your existing SIP trunk and DIDs, we sit on top of your CRM (Salesforce, HubSpot, LeadSquared, or a custom stack) via API, and the AI agent runs one campaign in parallel while the incumbent keeps handling live traffic. Once call quality, AHT, and conversion on the parallel campaign look right, you shift volume over campaign by campaign — no big-bang cutover, no downtime on the fintech or BPO floor.
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