End-to-end autonomous
Places outbound calls or answers inbound. Handles the full conversation without any human on standby.
AI voice agents · Gurugram, Haryana
Autonomous AI voice agents for Gurugram teams.
AI voice agents that place or answer calls end-to-end — no human agent required for the routine 80%. Speaks Hindi, English, and regional Indian languages. Warm-transfers to a human when the conversation needs one.
Why Gurugram teams pick dialque
Built for Gurugram, not adapted to it.
India's largest concentration of fintech and BPO teams — home to a significant share of the country's outbound contact-centre seats and where dialque itself is headquartered.
Business districts we serve
- DLF Cyber City
- Golf Course Road
- Udyog Vihar
- Sohna Road
- MG Road
Industries in Gurugram
- Fintech
- BPO
- Insurance
- IT services
- E-commerce
What Gurugram teams use dialque for
Insurance renewal reminders, EMI collection first-line, delivery-status inquiries — the routine 80% of calls that pull human agents away from higher-value conversations.
What you get
Everything a Gurugram contact centre needs, in one platform.
Hindi + regional languages
Auto-detects the language from the caller's first utterance. Handles Hinglish + code-mixing natively.
Warm handoff to humans
When the caller frustrates or asks something out-of-scope, transfers with a real-time conversation summary.
Same TRAI compliance
DLT + NDNC + 9-21 window enforced at the dialer, just like your human-agent campaigns.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Gurugram fintech operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Gurugram calls
dialque handles code-mixed conversations natively. For Gurugram calls this typically means English and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Gurugram teams
dialque is headquartered right here in Gurugram — at 360 P, Sector 28, DLF Qutub Enclave, Gurugram 122002. Same-day on-site demos available for teams in the NCR.
FAQ
Gurugram-specific questions we get asked.
- Do you have an office in Gurugram?
- Yes — dialque is headquartered in Gurugram, at 360 P, Sector 28, DLF Qutub Enclave. Meetings and demos can happen in person same day.
- Can I get support in Hindi?
- Yes. dialque handles English, Hindi on live calls, in AI voice agent conversations, and in call summaries. Human support (email, WhatsApp) is available in English and Hindi.
- How fast can we deploy for a Gurugram team?
- A well-defined AI voice agent use case (appointment reminders, payment reminders, feedback surveys) takes about a day to configure. Custom prompts requiring several iteration cycles: 3-5 days. Full pilot with a real Gurugram campaign: 2 weeks.
- Which carriers work best for outbound from Gurugram?
- dialque is carrier-agnostic. Most Gurugram teams use Vilpower, Tata Communications, or Airtel Business as their SIP trunk. If you already have a carrier contract, we integrate on top — no minute markup. If you're picking one for the first time, we help evaluate based on your target regions and volume.
- What about DLT and NDNC compliance in Gurugram?
- DLT and NDNC are national-level requirements — the same enforcement applies whether you're calling from Gurugram or anywhere else in India. dialque enforces both at the campaign level: NDNC scrub at list import, DLT template check before every dial. Fintech teams typically appreciate that this is automatic, not a documentation exercise.
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