Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Mumbai, Maharashtra
The cloud dialer built for Mumbai contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Mumbai teams pick dialque
Built for Mumbai, not adapted to it.
The financial capital — where BFSI compliance dictates the buying criteria and Marathi + Hindi multilingual support is table stakes for consumer-facing operations.
Business districts we serve
- Bandra Kurla Complex (BKC)
- Nariman Point
- Andheri
- Powai
- Lower Parel
Industries in Mumbai
- Banking
- Financial services
- Media
- E-commerce
- Real estate
What Mumbai teams use dialque for
Banking outbound, mutual-fund cross-sell, wealth-management follow-ups — Mumbai's BFSI teams need DPDP-compliant self-hosting on top of dial-mode flexibility.
What you get
Everything a Mumbai contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Mumbai banking operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Mumbai calls
dialque handles code-mixed conversations natively. For Mumbai calls this typically means English, Hindi and Marathi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Mumbai teams
dialque is a remote-first team serving Mumbai contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in Bandra Kurla Complex (BKC) or anywhere else in Maharashtra.
FAQ
Mumbai-specific questions we get asked.
- Any advantage to self-hosting dialque in AWS ap-south-1 for a Mumbai-based team?
- Yes — running the dialque Asterisk stack in AWS Mumbai region puts the media server on the same side of the country as your callers and your carrier POPs. All four Tier-1 Indian carriers (Tata, Airtel, Reliance, BSNL) run Mumbai POPs, so trunk RTT typically stays in single-digit milliseconds. This matters for predictive dialing pacing, one-way-audio troubleshooting, and WebRTC audio quality on agent laptops sitting in BKC, Andheri or Powai offices. If your compliance team requires call recordings inside Indian data-centre boundaries, ap-south-1 also keeps recordings in-country by default.
- Do agents handling Marathi and Hindi callers get anything different from the English UI?
- The agent workspace itself is English, but calls, WhatsApp and SMS conversations can happen in any language — Marathi, Hindi, and English mixed on the same call is completely normal. AI call summaries produce clean structured notes even when an agent switches between Marathi and Hindi mid-conversation, which is common on consumer-facing floors in Powai or Andheri. WhatsApp templates and SMS DLT headers are stored per language, so a Marathi template stays a Marathi template and won't get auto-translated on send.
- We run a collections floor for an NBFC in BKC. Which dial mode should we start with?
- Most Mumbai BFSI collections floors start on progressive and graduate to predictive once volumes justify it. Progressive dials the next number the moment an agent goes idle — good for skip-tracing recent accounts. Predictive is capped by TRAI's 3% abandon-rate rule, which dialque enforces automatically so an RBI audit doesn't get uncomfortable. AI call summaries drop a structured note — PTP amount, date, disposition — into your CRM after each call, and WhatsApp payment reminders go from the same UI without a separate tool.
- How does dialque handle NDNC and DLT scrubbing for a Maharashtra-registered lender?
- Every outbound number is checked against NDNC before the call originates, and SMS/WhatsApp send out on DLT-registered headers and templates — dialque blocks the send if the template hash doesn't match what's registered. Predictive mode is throttled to stay under TRAI's 3% abandon-rate cap. Your DLT PE ID and template mappings live inside dialque, so a compliance team sitting in Lower Parel or BKC can pull a full call and message audit trail from one screen instead of stitching logs across the dialer, SMS gateway and WhatsApp BSP.
- What's a realistic timeline for a 60-seat BKC collections floor to go live?
- For the cloud-hosted version, a 60-seat BKC or Nariman Point collections floor is typically live in a few business days — carrier trunk connection, agent SIP endpoints, CRM webhook (LeadSquared and Salesforce are common with Mumbai BFSI), and DLT header mapping. Self-hosting on AWS ap-south-1 (Mumbai) takes a bit longer because we hand your infra team the Docker Compose stack and walk them through pjsip.conf, DID mapping, and the WSS 8089 WebRTC endpoint over screen-share. Onboarding runs during IST hours, so a compliance sign-off from an ops lead in Lower Parel doesn't wait 12 hours for a US or EU response.
- We're currently on Exotel — how disruptive is switching to dialque?
- Number porting stays with your SIP carrier, not the dialer, so if your DIDs are on a Tata or Airtel trunk terminated at Exotel today, you can keep the numbers and just re-point the trunk at dialque. Historic call recordings and CDRs can be exported from Exotel and archived into dialque's storage layer. Most Mumbai teams run both systems in parallel for a week or two — half the floor on Exotel, half on dialque — before fully cutting over. Agents keep the same DID and extension, so callers in Andheri or BKC never see a number change.
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