Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Kolkata, West Bengal
The cloud dialer built for Kolkata contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Kolkata teams pick dialque
Built for Kolkata, not adapted to it.
Eastern India's BFSI + IT hub — where Bangla-first support unlocks conversations English-only agents can't reach, and cost-per-talk-minute economics matter more than in metros.
Business districts we serve
- Salt Lake Sector V
- New Town
- Park Street
- BBD Bagh
- EM Bypass
Industries in Kolkata
- BFSI
- IT services
- Engineering
- Healthcare
- Government-adjacent
What Kolkata teams use dialque for
Regional banking outbound, engineering-services quote follow-up, healthcare appointment desks — Kolkata teams optimise for cost per talk minute without sacrificing compliance.
What you get
Everything a Kolkata contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Kolkata bfsi operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Kolkata calls
dialque handles code-mixed conversations natively. For Kolkata calls this typically means English, Bengali and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Kolkata teams
dialque is a remote-first team serving Kolkata contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in Salt Lake Sector V or anywhere else in West Bengal.
FAQ
Kolkata-specific questions we get asked.
- Which Tier-1 SIP carriers have the best reach into Kolkata, and how do you handle failover for a Salt Lake Sector V office?
- Tata, Airtel, Reliance, and BSNL all terminate reliably into Kolkata 033 numbers, and most teams in Salt Lake Sector V and New Town pair two of them for active-active failover — commonly Airtel primary with Tata or BSNL as standby. Sector V's fibre density gives you low jitter to any Tier-1 POP, but for offices along EM Bypass or in older parts of BBD Bagh where fibre leases are single-provider, operators often keep BSNL wireline as the wet-string backup. The dialer routes automatically to whichever trunk is healthy on each dial.
- Do agent scripts, call dispositions, and AI call summaries support Bengali alongside Hindi and English?
- Yes. Agent-facing screens, scripts, and disposition labels can be authored in Bengali, Hindi, or English, and agents can switch mid-shift based on who they're talking to. The AI call summary handles code-mixed Bangla-English and Hindi-English audio — common on Kolkata retail-finance and telecom calls where a customer opens in Bengali and drifts into English for product or technical terms. STT is powered by Whisper and Sarvam, both of which recognise Bengali well, so summaries and searchable transcripts stay usable across all three languages.
- How does the predictive dialer handle BFSI collections queues where our Kolkata team calls both local and pan-India debtors?
- Predictive mode paces calls against agent availability and TRAI's 3% abandon-rate ceiling, which is the constraint most Kolkata BFSI collections teams hit first. You can shard queues by pincode or state so Bangla-speaking agents in BBD Bagh or Salt Lake pick up West Bengal and Northeast leads, while Hindi/English agents take pan-India buckets. Preview mode is available for high-ticket recoveries where the agent wants to read the account note before the dial connects — common for the NBFC and loan-book desks operating along EM Bypass.
- For campaigns dialing West Bengal customers from a Kolkata office, what does DLT and NDNC compliance look like in practice?
- Every SMS and voice template is DLT-registered under your principal-entity ID with one of the four Indian telco DLT platforms — templates carrying Bengali content need to be registered in the same script the customer will read or hear. NDNC scrubbing runs before each dial, filtering both 033 landlines and WB mobile numbers on the do-not-disturb registry. Predictive campaigns auto-throttle to stay under TRAI's 3% abandon-rate cap and the 09:00–21:00 calling window, and you get a per-campaign audit report if a West Bengal circle complaint ever escalates.
- For a Salt Lake Sector V IT services team, what does the cutover from a legacy PBX to dialque look like?
- Cloud deployment is remote-first — a typical Salt Lake Sector V rollout goes live in roughly a week once your SIP trunk is provisioned and DLT templates are approved. For self-hosted Asterisk deployments — often preferred by BFSI and government-adjacent teams around BBD Bagh who want the PBX inside their own VPC or on-prem — we hand your infra team the install pack and coordinate the cutover over screen-share and Slack. Legacy PBX migrations typically run in parallel for a week so BBD Bagh or Park Street desks never drop live traffic during the switch.
- Our BBD Bagh BFSI collections desk is on Ameyo — is a Servetel-comparable migration realistic?
- Ameyo migrations for Kolkata BFSI desks tend to be smoother than expected because the six dial modes and disposition schema map cleanly onto Ameyo's equivalents, and Ameyo-style CTI hooks (screen-pop, third-party CRM screen-transfer) work the same way in dialque. Servetel is a similar story for teams that are cost-focused rather than compliance-focused. For a 40-agent BBD Bagh IT services desk, we typically export contact lists, dispositions, and IVR flows from Ameyo (CSV / JSON), rebuild the IVR in dialque's visual editor during the parallel-run week, and cut over campaigns one at a time so no live traffic drops during the switch.
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