Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Kolkata, West Bengal
The cloud dialer built for Kolkata contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Kolkata teams pick dialque
Built for Kolkata, not adapted to it.
Eastern India's BFSI + IT hub — where Bangla-first support unlocks conversations English-only agents can't reach, and cost-per-talk-minute economics matter more than in metros.
Business districts we serve
- Salt Lake Sector V
- New Town
- Park Street
- BBD Bagh
- EM Bypass
Industries in Kolkata
- BFSI
- IT services
- Engineering
- Healthcare
- Government-adjacent
What Kolkata teams use dialque for
Regional banking outbound, engineering-services quote follow-up, healthcare appointment desks — Kolkata teams optimise for cost per talk minute without sacrificing compliance.
What you get
Everything a Kolkata contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Kolkata bfsi operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Kolkata calls
dialque handles code-mixed conversations natively. For Kolkata calls this typically means English, Bengali and Hindi— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Kolkata teams
We serve Kolkata teams remotely from our Gurugram HQ. Video demos same day. On-site visits available for enterprise deployments within a week.
FAQ
Kolkata-specific questions we get asked.
- Do you have an office in Kolkata?
- We don't have a dedicated Kolkata office (we're headquartered in Gurugram), but we serve Kolkata teams remotely with same-day video demos and week-out on-site availability for enterprise deployments.
- Can I get support in Bengali?
- Yes. dialque handles English, Bengali, Hindi on live calls, in AI voice agent conversations, and in call summaries. Human support (email, WhatsApp) is available in English and Hindi.
- How fast can we deploy for a Kolkata team?
- Cloud-managed: 3-5 working days from signed contract to first live call. Self-hosted on your infra: 1-2 weeks depending on your DevOps readiness. Hybrid is somewhere in between.
- Which carriers work best for outbound from Kolkata?
- dialque is carrier-agnostic. Most Kolkata teams use Vilpower, Tata Communications, or Airtel Business as their SIP trunk. If you already have a carrier contract, we integrate on top — no minute markup. If you're picking one for the first time, we help evaluate based on your target regions and volume.
- What about DLT and NDNC compliance in Kolkata?
- DLT and NDNC are national-level requirements — the same enforcement applies whether you're calling from Kolkata or anywhere else in India. dialque enforces both at the campaign level: NDNC scrub at list import, DLT template check before every dial. BFSI teams typically appreciate that this is automatic, not a documentation exercise.
Try it free
Make your reps faster.
Spin up a free workspace, import a list, and place 50 calls today. No credit card, no sales call required.