Six dial modes
Manual, power, progressive, predictive, and preview — all with TRAI-aware abandon-rate pacing that keeps you inside the 3% cap.
Cloud dialer · Bengaluru, Karnataka
The cloud dialer built for Bengaluru contact centres.
Six dial modes for human agents — manual, power, progressive, predictive, preview, plus an autonomous AI voice agent — with visual IVR, Hindi + regional-language AI call summaries, and TRAI-compliant NDNC + DLT enforcement built in.
Why Bengaluru teams pick dialque
Built for Bengaluru, not adapted to it.
India's SaaS + startup capital — where inbound-heavy support desks and SDR-led outbound both live under one roof, and Kannada + English is the everyday call mix.
Business districts we serve
- Whitefield
- Electronic City
- MG Road
- Koramangala
- HSR Layout
- Manyata Tech Park
Industries in Bengaluru
- SaaS
- IT services
- Fintech
- Startups
- Global engineering centres
What Bengaluru teams use dialque for
SaaS SDR outbound, fintech NBFC collections, subscription renewal follow-ups — Bengaluru teams prioritise predictive dialing, deep CRM integration, and clean API access.
What you get
Everything a Bengaluru contact centre needs, in one platform.
Visual IVR + WhatsApp
Drag-and-drop IVR editor plus native WhatsApp Business API triggers wired to call dispositions.
Hindi AI call summaries
Auto-generated summaries in the caller's language — Hindi, English, or regional — for every call.
CRM sync + recordings
Native Zoho, Salesforce, HubSpot integrations; DPDP-compliant recording storage on your infra or ours.
Compliant with TRAI, DPDP Act, and every Indian carrier requirement.
DLT template enforcement, NDNC scrub at queue import, 9 AM – 9 PM calling-window guard, TRAI 3% abandon-rate pacing, DPDP-compliant recording storage. Everything a Bengaluru saas operator would flag in an audit is handled at the platform level, not documented as an add-on.
Languages in Bengaluru calls
dialque handles code-mixed conversations natively. For Bengaluru calls this typically means English, Kannada, Hindi and Tamil— English-only IVRs fail Tier-2 and Tier-3 callers, and AI call summaries are produced in the language the call actually happened in.
Support for Bengaluru teams
dialque is a remote-first team serving Bengaluru contact centres India-wide. Video demos same day; async support over email + WhatsApp; the product runs the same way whether your team is in Whitefield or anywhere else in Karnataka.
FAQ
Bengaluru-specific questions we get asked.
- Which SIP trunk providers do you recommend for a call centre based in Bengaluru?
- For teams operating out of Whitefield, Electronic City or Manyata Tech Park, we plug into Tier-1 Indian SIP carriers — Tata, Airtel, Reliance and BSNL — all of which have strong Bengaluru PoPs and low last-mile latency to Karnataka circles. Because dialque is Asterisk-based and carrier-agnostic, you keep whichever DIDs and rate contracts you already have. If you're multi-city, you can route Karnataka traffic on one trunk and outbound to other circles on another without changing anything in the agent UI.
- Do calls and AI summaries work when agents switch between Kannada, English, Hindi and Tamil?
- Yes. Bengaluru queues are almost never single-language — an HSR Layout support desk or a Koramangala inside-sales team will switch between Kannada, English, Hindi and Tamil within a shift, and often within the same call. Voice is carrier-native, so the language mix on the line is not a concern. The post-call AI summary handles mixed-language conversations, including Kanglish and Tanglish transcripts, and produces a clean English summary that your CRM and QA team can read without a separate translation step.
- We're a SaaS startup in Koramangala running outbound SDR into US and India — which dial mode fits?
- The usual pattern for a Bengaluru SaaS SDR motion is predictive or progressive for India outbound (higher connect rates, tighter TRAI abandon-rate control), and preview or click-to-call for US ICP calling where reps want to read the LinkedIn tab first. Most Koramangala and HSR Layout SaaS teams run both from the same dialque tenant — one campaign per market, different DIDs, different scripts. The AI call summary drops straight into HubSpot or Salesforce, so the SDR doesn't lose five minutes typing notes between dials.
- For a Bengaluru fintech that needs data stored in India, how does dialque handle recordings and PII?
- Bengaluru fintechs and RBI-regulated NBFCs typically need call recordings and PII to sit inside India. Because dialque is self-hostable on Asterisk, you can deploy it in your own AWS Mumbai VPC or on-prem inside a Whitefield or Electronic City facility, and never send audio to a foreign region. NDNC scrubbing, DLT sender-ID checks and TRAI abandon-rate limits are enforced by the dialer itself; recordings live in your bucket, transcripts in your database, and AI summaries can be disabled per campaign if audit wants a stricter posture.
- How do we self-host dialque close to our Whitefield or Electronic City office for low-latency Bengaluru calls?
- AWS Mumbai (ap-south-1) is the closest low-latency region for Whitefield and Electronic City offices — carrier PoP round-trip typically stays in single-digit milliseconds. We hand your infra team the Docker Compose stack, walk them through pjsip.conf, DID mapping, and the WSS 8089 WebRTC endpoint over screen-share, and support the cutover during IST business hours. Alternatively, some Bengaluru fintechs prefer on-prem in a Bagmane or Manyata Tech Park DC for stricter data-residency posture — same install, different infra.
- How does a Whitefield SaaS SDR team move off Exotel without disrupting their US calling shift?
- Whitefield and HSR Layout SaaS teams typically SDR into both US and India from the same tenant, and the Exotel migration path is straightforward because you own the SIP trunk contract with Tata or Airtel — Exotel sits on top of it, so re-pointing the trunk at dialque is a config change, not a rebuild. Historical dispositions import from Exotel via CSV, HubSpot / Salesforce webhooks re-point in an afternoon, and the standard playbook is running half the SDR pod on dialque and half on Exotel for the first week so night-shift US calls don't drop while you validate connect rates.
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